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Help Center

TouchLink Time Access Management Software

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How to add user and admin?

If user/employee go to user’s module and click “+ new user” fill up information

How to view logs?

Go to Transactions module and go to time entries to view logs

How to delete all data?

Create new database in our TAMS we can’t delete the data of the users. If they delete for example the user file it will be on inactive mode they can restore it if they want.

There’s a problem installing the SQL

SQL are installed by our technician if they encounter problem on SQL, they can contact us.

How to connect the device via LAN/WIFI

There are two options to connect to LAN (1. Direct LAN connection on PC 2. Connected to their network) Same procedure go to device menu, comm. Set IP ADDRESS

Does it work on MAC?

Our TAMS is currently on windows based we don’t have MAC based software.

Can it export to other formats, such as CSV, PDF, XLS, etc?

Yes, we can extract the time entries into this format.

Does TAMS can be customizable?

Yes, it can be customized depends on the client’s request.

What is the time limitation in accessing the door access?

We have time zone for specific device that they can set a schedule for accessing the device.

What can be done in adjusting locking the door?

c/o DOOR ACCESS

What is the default user name and password for TAMS?

USERNAME: admin
PASSWORD: admin

Does TAMS have ADMS configuration?

Yes, We will be needing ADMS to activate the feature of RDS(Real Time Synchronization) Server Address: (Local IP Address of the server or Public IP if they will connecting a device on different network)

How to add turnstile device to TAMS?

Go to Device Module, Devices and check the unknown device it will show the turnstile information once properly configured.

Why the logs of INBIO does not reflect on TAMS?

INBIO is a controller you will be needing a device that capable on making a transaction (eg. Turnstile, Device Reader)

Did you find what you’re looking for?

If you need any additional assistance, you may call us or send us at email.

Support Email Address

Support Hotline

(02) 8364 9355

Support Mobile

(+63) 905 396 0506

Still Need Help?

You may chat with us by clicking the buttons below, or you may contact  our customer support 

Support Email Address

Support Hotline

(02) 8364 9355

Support Mobile

(+63) 905 396 0506

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