Help Center

Biometrics

Blank
How to install the device?

The device has an installation pack included with it. In terms of mounting, it also comes with a hole drilling diagram and mounting procedure. Once the mount is placed you just need to attach the device and lock it in place.

How to add user and admin?

On the device, press Menu » select User/Users » select Add User.

How to delete the user and admin?

Press Menu » User/Users » Manage Users » search for the person to delete » select Edit » Delete.

How to configure the LAN to the device?

Connect a LAN cable to the device » select or pick an available IP address on your network and assign it to the device IP address » ping the IP address to check if it is replying » add the device to the software.

How to set up IP address on device?

Press Menu » select COMM » Ethernet » select IP Address to change it’s value » press Mem/OK » enter the new value.

How to download ATTLOG?

If the device has a USB port, insert a flash drive on it. Press MENU » USB Manager / Data Management » select download attendance Data or ATTLOG » wait for the loading screen to finish then it is already saved in your Flash Drive.

How to check the log in and log out, automatically?

It is not possible to view it automatically since we still need to download logs to view the updated entries.

How to check employee logs on the device?

Press MENU » select Records/Attendance Search.

How to get the serial number of the device?
  • For devices with a keyboard, long-press the ESC button for 3 seconds.
  • For devices without a keyboard, long-press the lower-right corner of the device screen.
  • For older devices press MENU » System Info » Device Info.
How to delete employee’s fingerprint?

Press Menu » select USERS » USER MANAGEMENT » Search on the list for the name

Note: Make sure that the password field has value before deleting so that only the fingerprint data will be deleted.

The device can’t read the fingerprint
  • Make sure that the device scanner is clean and the finger being scanned is mildly moist.
  • Clean the fingerprint scanner by sticking scotch tape on it. After a few seconds, remove the scotch tape and restart the device.

If the device still doesn’t work, we suggest that you send back the device for repair.

I have problem creating an admin

You can set the admin rights/ privileges on the device via Menu » Users » User Management » Name of the employee to set as admin » select admin on purview or user role.

The clock is full, how to delete logs?

Press Menu » Data Management » Delete Attendance Data

I cannot download time logs thru LAN connection.

Check the LAN connection, IP address settings and make sure the device can be pinged on the network.

I cannot download time logs thru USB connection

Be sure to only use FAT32 format USB/Flash Drive and clean the USB terminal.

I cannot generate the keycode.

Check your internet connection or call support for assistance. You may also try this link: http://office.mysolutions.com.ph:26/keygenerator/

I cannot access device – ADMIN

Contact our support team for bypass device request. Make sure to fill in the waiver first.

Did you find what you’re looking for?

If you need any additional assistance, you may call us or send us at email.

Support Email Address

Support Hotline

(02) 8364 9355

Support Mobile

(+63) 905 396 0506

Still Need Help?

You may chat with us by clicking the buttons below, or you may contact  our customer support 

Support Email Address

Support Hotline

(02) 8364 9355

Support Mobile

(+63) 905 396 0506

Close Bitnami banner
Bitnami